Last Updated: January 2025
30-Day Sleep Satisfaction Guarantee: We're confident our music will improve your sleep. If you're not completely satisfied within 30 days, we offer a full refund.
1. Eligibility for Refunds
You are eligible for a refund under the following conditions:
- Request made within 30 days of purchase
- Proof of purchase (order confirmation email)
- Valid reason for dissatisfaction
- Account in good standing (no policy violations)
2. Refundable Services
Full Refund Available:
- Premium music collection purchases
- Monthly subscription services
- Digital download packages
- Personalized audio therapy sessions
Non-Refundable Items:
- Free sample downloads
- Promotional gift certificates
- Services used for more than 30 days
- Custom composition services (after delivery)
3. Refund Process
To request a refund:
- Contact our support team at refunds@dreamscapeaudio.fr
- Provide your order number and reason for refund
- Await confirmation (typically within 24 hours)
- Receive refund within 5-7 business days
4. Refund Methods
Refunds will be processed using the same payment method as the original purchase:
- Credit/Debit card refunds: 5-7 business days
- PayPal refunds: 3-5 business days
- Bank transfer refunds: 7-10 business days
- SEPA transfers (France): 3-5 business days
5. Partial Refunds
Partial refunds may be offered in cases of:
- Technical issues affecting specific tracks
- Subscription cancellations mid-billing cycle
- Promotional pricing adjustments
6. Subscription Cancellations
You can cancel your subscription at any time. Upon cancellation:
- Access continues until the end of the current billing period
- No refund for the current billing period
- No automatic charges for subsequent periods
- Downloaded content remains accessible
7. French Consumer Rights
Under French consumer protection law (Code de la consommation), you have additional rights:
- 14-day cooling-off period for distance purchases
- Right to return defective digital products
- Protection against unfair commercial practices
8. Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our customer service manager
- Use French consumer mediation services
- File a complaint with DGCCRF (French consumer protection)
9. Contact for Refunds
For all refund-related inquiries:
Email: refunds@dreamscapeaudio.fr
Phone: +33 1 23 45 67 89
Business Hours: Monday-Friday, 9 AM - 6 PM CET